Hey Babbl

Have Questions?
We’ve Got Answers! (FAQ)

Wondering about what Babbl is and how it works? Check out the answers below, which provide guidance on how to set it up, switch providers, and more!

Common Questions About Babbl

We know Babbl seems too good to be true. That’s because we’re new-school internet providers—it’s the internet you love at the speed you want at a price that’s hard to beat. We assure you, Babbl is for real.

Here, you’ll find answers to some of the questions we get asked most often.

Is Babbl available in my city?
This one is easy. Find out if Babbl is available where you live by entering your postal code here.
You should expect your modem to arrive in about five business days. Once you receive it, installation is super fast and easy. That said, sometimes there are delays, and shipping can take an extra day or so. Read more about how Babbl works.
We make setting up your modem as easy as possible so virtually anyone can do it. A technician rarely needs to be present, and that’s by design. Our modems are super easy to install, so you don’t have to wait around for a tech to show up—you can set it up yourself. Just follow these simple instructions when your modem arrives.
We provide a Hitron modem/router combo (a free rental) as part of your internet plan. These high-quality devices help us provide fast and reliable internet that our customers love.
When you have Babbl internet up and running, contact your old provider via telephone to cancel your plan. If you are with an existing third-party ISP, you’ll want to schedule the cancellation for your Babbl activation date.
We offer Canadians fast, reliable, and affordable internet. Our plans are simple, there are no contracts, and cancellation is hassle-free. How’s that for easy? Want more info? View our complete Support FAQs for further details on our service and support.
With Babbl, you’ll never have to deal with a contract, and cancellation is hassle-free. Thankfully, most customers love our service and continue to choose Babbl as their trusted provider for affordable internet services in BC and beyond.
Yes, we offer premium unlimited internet services at a great rate. If the speed of our home internet plans doesn’t get your attention, then the price will.
Internet speed is measured in terms of download speed and upload speed; it’s expressed as megabits per second (Mbps) or gigabits per second (Gbps). For web surfing, social media, and streaming HD video, a download speed of 25 Mbps or higher is considered sufficient for most households. Upload speeds are usually lower than download speeds for most home internet services.

The amount of speed you need can vary depending on the type of activities and the number of users and devices using the connection simultaneously. For example, online gaming, video conferencing, and large file uploads definitely require higher speeds, so keep this in mind when choosing your Babbl home internet service plan.

We offer four internet speed options: 25/2.5, 100/10 (simultaneous speed), 250/15 and 1000/100. The speeds are measured in megabits per second (Mbps). Check out this article to run a speed test and get a recommendation on what plan is right for you. See for yourself why Babbl is known for providing some of the fastest home internet services anywhere in Western Canada.

Affordable internet plans aren’t necessarily slow—far from it. That’s the beauty of Babbl. As a third-party ISP, we use the same infrastructure as large companies to deliver breakneck speeds with strong reliability and uptime.

Occasionally, networks can be slow due to various factors outside of Babbl’s control. However, these are some easy steps you can take that are outlined in more detail in our FAQ:

  • Do an internet speed test at speedtest.net
  • Restart your modem
  • Restart your device (phone, laptop, desktop computer, etc)
The big companies whose bandwidth we use have high-end infrastructure in place, and the vast majority of our customers love their fast, reliable, and affordable home internet plans with Babbl.
An ISP is a company or organization that provides high-speed internet services for home or work. Examples in BC and Alberta include third-party ISPs such as Babbl, as well as the big two players in the industry. Internet service providers enable individuals, businesses, and groups to access the internet using a high-speed connection. In Babbl’s case, we use the same super-fast wires as the big two players in the market, enabling us to give you an amazing internet experience but at a fraction of the cost.
A third-party ISP is a reseller of high-speed bandwidth. In Canada, the CRTC enabled this arrangement. The CRTC determined that the Canadian internet market needed more competition. The two biggest internet companies were ordered to allocate a certain percentage of their high-speed bandwidth to be made available to other companies, such as Babbl. With the hassles and complexities associated with internet offerings from the big companies, our founder knew there had to be a better way, so our fast and affordable internet service was born.

Need More Info?

At Babbl, we’re all about transparency. If you didn’t find the answer you wanted on this page, visit our Support Helpdesk database. You can also get in touch with our awesome customer service team. We love texting; it’s fast, personal, and there’s no waiting on hold. Shoot us a message and one of our team members will get back to you within minutes.
Babbl Support Chat

Great Internet.
Amazing Service.

Babbl brings you fast, reliable and affordable internet service plans in BC and Alberta. Our pricing is straightforward, with no surprises and no contracts. Ever. The best part is that you won’t have any super long hold times for support, as we can quickly respond via text message. Get in touch and find out for yourself!

Babbl: Contract-Free Internet

We make residential and small business internet easy, reliable, and affordable. At Babbl, we’re contract free, so your internet service is easy and uncomplicated. Want to learn more about Babbl internet for your home or small business? Check out our service plans, and if you’re ready, sign up today!
loading gif

Available Coupon